People Solutions

Abacus aims to help your organisation develop in order to maximise the potential of employees and management. By equipping staff members with tools and techniques that broaden the skills, understanding and knowledge of the processes involved, we can offer practical solutions to very real problems.

We offer a full suite of training courses, ranging from individual development to team building, working with numbers from 12 to 5000 staff members. We regard ourselves as top quality trainers, offering not only the framework for developing new skills but the follow-up support and guidance in putting newly a acquired tools and techniques in place when delegates return to the office.

Presentation Skills
This one-day workshop covers a number of skills of including content, speech, pitch and pace, suitability of visual aids and body language.

Influencing and Persuasion Skills
This two-day workshop covers the skills required to introduce creative solutions to influencing and persuasion and develop stronger communication skills.

Effective Negotiation Skills
In this one-day workshop we introduce delegates to a model that delivers a win-win result and forges more effective two-way relationships.

How to be Assertive
This one-day workshop focuses on building individual confidence, which impacts positively on decision-making. We help delegates take control of situations in order to maximise the benefits from all individuals concerned.

Creating and Delivering Exceptional Customer Service
This one or two-day workshop covers communication, delivery, handling awkward customers, and offer practical hints and tips to take back to your organisation.

Telephone Techniques
This one-day workshop is relevant to everyone in an organisation, from those dealing with internal staff to external clients. It aims to help delegates master a whole range of telephone techniques - from creating first impressions to closure, and we provide a safe environment in which to practise those new skills.

Creative Problem Solving
This one-day workshop encourages delegates to view opportunities and problems from new and innovative angles applying proven problem solving techniques. It is designed to help individuals “think outside the box”, in order to take appropriate tools back to the office to use on their own problems.

Building High Performance Teams
Teams are all too often “thrown together” without regard to the necessary skills, personalities or job roles. In this one-day workshop we help you identify and nurture the essential ‘ingredients’ of a team in order for delegates to deliver the goals and objectives they require.

Personal Development Planning
This one-day workshop focuses on methods of measuring staff performance, including how to set objectives and identify key result areas.

Succeeding in Recruitment and Selection
To help you build a winning team, Abacus can offer a practical and interactive workshop, looking at a number of issues facing the personnel department, from preparing and delivering face to face interviews to narrowing the down the candidates in a suitable selection process.

Managing Time and Priorities
In this workshop, delegates are introduced to practical time management methods, from prioritising to coping with interruptions, and are invited to evaluate their own planning systems.

Managing Effective Meetings
With increasingly complex business environments, Abacus can help organisations focus on delivering and organising meetings and their structure, in order to get the most out of the time spent in them.

This list is not exhaustive, and is offered at a variety of levels. From team member to senior management, Abacus can work alongside your organisation to build a programme appropriate to your business needs.